Job Description
Join Sacramento Support Services and become the voice of our clients during their most critical hours! We're seeking passionate individuals to deliver exceptional customer service during evening and weekend shifts. Enjoy a flexible schedule while making a tangible impact in our growing tech-support community. Our dynamic team offers competitive pay, comprehensive training, and opportunities for advancement. If you thrive in fast-paced environments and value work-life balance, this role is your perfect match.
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism
- Resolve technical issues using ticketing systems and remote access tools
- Document interactions accurately in CRM platforms
- Collaborate with on-site teams during peak evening hours
- Meet/exceed performance metrics for response times and resolution rates
- Provide weekend support for emergency escalations
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service or tech support experience
- Proficiency with Windows OS and basic networking concepts
- Ability to work independently during off-peak hours
- Strong problem-solving and de-escalation skills
- Flexible availability for evenings (4 PM - midnight) and weekends
- Valid driver's license for occasional on-site visits