Job Description
Join FlexiWork Solutions and transform your evenings into a rewarding career opportunity! We're seeking enthusiastic Part-Time Evening Customer Service Specialists to deliver exceptional experiences to our clients in Long Beach, CA. Enjoy a flexible schedule with evening shifts (5 PM - 10 PM), immediate hire for qualified candidates, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance. No nights or weekends required!
Why Join Us? Competitive hourly pay, comprehensive training, and opportunities for advancement. We value your time and offer consistent schedules with room for flexibility. Apply today and start earning tomorrow!
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours
- Resolve client inquiries, complaints, and technical issues efficiently
- Update and maintain customer records in our CRM system
- Collaborate with day team to ensure seamless service continuity
- Identify upsell opportunities and promote company services
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Strong communication skills and active listening abilities
- Comfortable working independently and as part of a team
- Reliable transportation to our Long Beach office location
- Proficiency with basic computer applications and CRM tools
- Ability to thrive in a fast-paced evening work environment
- Positive attitude and problem-solving mindset