Job Description
Looking to boost your income with flexible hours? Join FlexWork Solutions as a Part-Time Customer Service Specialist in Columbus, Ohio! We're seeking energetic individuals to provide exceptional support while earning competitive pay. Enjoy a dynamic work environment, comprehensive training, and opportunities for advancement. Perfect for students, parents, or anyone seeking supplemental income. Apply today and start your journey toward financial flexibility!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and process returns efficiently
- Update customer records in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Document all interactions following company protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work evenings/weekends (20-25 hours/week)
- Proficient with Microsoft Office and CRM software
- Positive attitude and adaptability to changing priorities
- Reliable transportation to our Columbus location