Job Description
Join MetroServe Solutions' award-winning team as an Evening Part-Time Customer Specialist! We're urgently seeking motivated individuals to deliver exceptional service during our high-traffic evening hours. This flexible role offers competitive pay, no weekend requirements, and opportunities for advancement. Perfect for students, parents, or career-changers seeking work-life balance. Enjoy a supportive environment with comprehensive training and modern facilities.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and resolve billing issues accurately using CRM systems
- Collaborate with day team to ensure seamless service continuity
- Update customer records and maintain data integrity
- Identify upsell opportunities to enhance customer experience
- Adhere to security protocols and confidential data handling
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic proficiency with Microsoft Office and CRM platforms
- Flexibility to work evenings (4 PM - 10 PM) weekdays
- Reliable transportation to Cleveland location
- Positive attitude and team-oriented mindset