Job Description
We are seeking a motivated and personable Part-Time Customer Service Representative to join our growing team in Los Angeles. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to advance your career.
Our evening and weekend shifts are designed to offer the ultimate work-life balance for students or those seeking flexible supplemental income. You will be the primary point of contact for our valued clients, ensuring they receive exceptional support and resolution to their inquiries.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible scheduling to fit your lifestyle.
- Health and dental benefits for eligible employees.
- Professional development and training programs.
Responsibilities
- Answer incoming calls and emails from customers in a professional and timely manner.
- Resolve product or service issues by clarifying the customer's request and providing accurate information.
- Process returns, exchanges, and refunds accurately and efficiently.
- Document all customer interactions and transactions in the CRM database.
- Collaborate with the support team to identify trends and improve service quality.
- Maintain a positive and empathetic attitude during high-volume periods.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is a plus but not required.
- Must be available to work evenings (4:00 PM - 10:00 PM) and weekends.
- Strong written and verbal communication skills.
- Proficient in using computer applications and MS Office.
- Ability to work independently and as part of a team.