Job Description
Join our dynamic team as a Part-Time Customer Service Specialist and make an immediate impact! We're seeking energetic individuals to provide exceptional support to our growing client base in Fresno. This flexible role offers competitive pay and the chance to develop valuable skills in a fast-paced environment. Perfect for students, career changers, or those seeking supplemental income. Start your journey with us today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues efficiently using CRM systems
- Process orders and maintain accurate transaction records
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction
- Document interactions and maintain detailed case notes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings/weekends (20-25 hrs/week)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening