Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in sunny San Jose! We're hiring immediately for flexible, weekly-paid roles perfect for students, parents, or professionals seeking work-life balance. Enjoy remote or hybrid options with training provided. Weekly pay and flexible scheduling (15-25 hours/week) ensure you earn consistently while managing your commitments. Hiring now – apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payments accurately using our CRM system
- Collaborate with team members to resolve complex issues
- Document interactions and maintain detailed case records
- Identify upsell opportunities to enhance customer satisfaction
- Attend weekly training sessions to refine product knowledge
- Meet performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience in retail/tech
- Strong communication skills in English (bilingual Spanish a plus)
- Proficiency with Zendesk/Salesforce or similar CRM tools
- Ability to work independently with minimal supervision
- Reliable internet connection for remote work
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset