Job Description
Join our dynamic team at Global Customer Solutions Inc. and embrace the freedom of a flexible schedule with our evening and night shift opportunities! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying work-life balance through our part-time positions. Whether you're a student, parent, or night owl, our supportive environment and competitive compensation make this the perfect career move.
As a leader in 24/7 client support, we offer comprehensive training, career advancement paths, and a vibrant workplace culture. Plus, our Philadelphia location provides easy access to public transportation and ample parking. Transform your career today with the flexibility you deserve!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening/night hours
- Resolve customer issues with empathy and efficiency while maintaining service standards
- Document interactions and update CRM systems with accurate information
- Collaborate with day-shift teams for seamless handovers and issue escalation
- Monitor system performance and report technical issues promptly
- Meet productivity and quality metrics in a fast-paced environment
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in call center or support role
- Strong communication skills with clear verbal/written abilities
- Ability to work independently and make sound decisions
- Proficiency with Microsoft Office and CRM software
- Flexible availability to work evenings (4 PM - 12 AM) and weekends
- Typing speed of 40+ WPM with high accuracy
- Background check and drug screen required