Job Description
Join our dynamic team at FlexHire Solutions! We're urgently seeking motivated Customer Service Specialists in Raleigh, NC with flexible scheduling options. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
As a key member of our client success team, you'll deliver exceptional experiences while building valuable skills in communication and problem-solving. Our modern office features collaborative spaces and wellness programs to ensure your comfort and productivity.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, process orders, and update CRM systems accurately
- Collaborate with cross-functional teams to address complex customer needs
- Maintain detailed documentation of interactions and resolutions
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional written and verbal communication skills
- Proficient in Microsoft Office and CRM software
- Ability to work independently and manage time effectively
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays as needed