Job Description
Join our award-winning team at Sacramento Community Services! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences to our diverse clientele. This flexible opportunity (20-25 hours/week) offers competitive pay, comprehensive training, and a vibrant work environment in the heart of downtown Sacramento. Help us transform lives while advancing your career in community services.
As a key member of our frontline team, you'll be the face of our organization, providing compassionate support to residents and visitors alike. We value creativity, empathy, and initiative – perfect for students, career-changers, or anyone seeking meaningful part-time work.
Responsibilities
- Deliver outstanding in-person and phone customer service with professionalism and cultural sensitivity
- Process registrations, inquiries, and payments for community programs and events
- Maintain accurate client records using our CRM system and ensure data privacy compliance
- Collaborate with cross-functional teams to resolve service issues and improve processes
- Support community outreach initiatives and represent the organization at local events
- Contribute to a positive team environment through proactive communication and mutual support
Qualifications
- High school diploma or equivalent; college coursework in social sciences preferred
- Minimum 1 year customer service or community-facing experience
- Exceptional communication skills with fluency in English and Spanish highly valued
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to work flexible schedule including evenings and weekends
- Valid California driver's license and reliable transportation
- Passionate about serving Sacramento's diverse communities