Job Description
Join our award-winning team at Kansas City Opportunities Inc. and transform your career! We're seeking dynamic individuals to fill flexible part-time customer service roles across our Kansas City metro locations. Perfect for students, parents, or anyone looking to earn extra cash while gaining valuable experience in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Why apply?
- Flexible scheduling options
- Health benefits for part-timers
- Performance-based bonuses
- Free parking and transit reimbursement
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to deliver seamless service
- Identify upsell opportunities while maintaining customer trust
- Adhere to compliance protocols and data security standards
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude with service-oriented mindset