Job Description
Join our award-winning team at Apex Solutions Group as a Flexible Evening Customer Service Specialist! This entry-level role offers the perfect opportunity to launch your career while enjoying a schedule that works around your life. We provide comprehensive training, growth opportunities, and a supportive environment where your contributions matter.
What We Offer:
- Flexible evening shifts (4 PM - 10 PM)
- Competitive hourly pay + performance bonuses
- Free professional development programs
- Health benefits for part-time employees (20+ hrs/week)
- Modern downtown Houston workspace
Responsibilities
- Delocate exceptional customer service via phone, email, and chat
- Resolve customer inquiries and issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless experiences
- Adhere to company policies and service standards
- Identify opportunities for process improvements
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to work flexible evening schedule (4 PM - 10 PM)
- Basic computer proficiency with MS Office Suite
- Customer service experience preferred but not required
- Problem-solving mindset with attention to detail
- Positive attitude and team-oriented approach