Job Description
Join Phoenix Connect Solutions and build your career while balancing academics! We're seeking enthusiastic Student-Friendly Remote Support Specialists to deliver exceptional customer service during evening and weekend hours. This fully remote role offers flexible scheduling perfect for students across Phoenix, AZ. No commute required—work from anywhere while gaining valuable experience in tech support. We provide comprehensive training and a supportive team environment designed around student schedules.
Responsibilities
- Resolve customer inquiries via chat, email, and phone during evening/weekend shifts (5 PM - 11 PM MST, weekends)
- Utilize CRM systems to document interactions and track ticket resolution
- Collaborate with cross-functional teams to troubleshoot technical issues
- Maintain detailed knowledge base articles and training materials
- Contribute to process improvement initiatives for student support workflows
- Adhere to security protocols for handling sensitive customer data
Qualifications
- Currently enrolled student (any major) or recent graduate within 6 months
- Strong communication skills with clear written and verbal English proficiency
- Reliable high-speed internet connection and quiet home workspace
- Ability to multitask in a fast-paced remote environment
- Basic troubleshooting knowledge for common software/hardware issues
- Flexible availability for evenings (minimum 20 hrs/week)
- Comfortable with remote collaboration tools (Slack, Zoom, etc.)