Job Description
Join our award-winning team at FlexiCare Solutions, where flexibility meets excellence! We're urgently seeking passionate Part-Time Customer Service Specialists in Tampa, FL. Enjoy a schedule that adapts to your life while making a real impact in our clients' experiences. This is your opportunity to thrive in a supportive environment with competitive compensation and growth potential.
Why FlexiCare? We pride ourselves on our family-friendly culture, comprehensive training, and commitment to employee well-being. Our Tampa hub offers modern workspaces, wellness programs, and a collaborative atmosphere where your contributions are valued.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat with 95% satisfaction rate
- Resolve client inquiries and issues using CRM systems with 24-hour turnaround
- Process transactions and maintain accurate client records in Salesforce
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to enhance client experience and revenue
- Participate in weekly training sessions to maintain product knowledge
- Adhere to HIPAA compliance standards for sensitive client information
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in healthcare or B2B sector
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear, professional demeanor
- Ability to multitask in fast-paced environment with 10+ daily interactions
- Flexibility to work evenings/weekends (20-25 hrs/week)
- Valid Florida driver's license for occasional on-site client visits