Job Description
Are you looking for a rewarding career with flexible evening hours? MetroTech Solutions is seeking dedicated individuals to join our team in Oklahoma City, OK. We offer a supportive environment, comprehensive training, and opportunities for rapid advancement.
As an Evening Support Associate, you will play a crucial role in ensuring our clients receive top-tier service during our busiest operational hours. Enjoy a quiet work environment, no rush hour traffic, and a steady paycheck.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Document customer interactions and account updates accurately in our CRM system.
- Collaborate with team members to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service or sales experience is a plus but not required (we provide training).
- Basic computer literacy and typing skills (35+ WPM).
- Must be available to work evenings, weekends, and holidays as needed.
- Strong verbal and written communication skills.
- Reliable transportation is recommended.