Job Description
Join FlexiStaff Solutions and transform your free time into extra income! We're seeking dynamic Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base in Jacksonville, IL. This flexible role (20-25 hrs/week) offers competitive pay, training, and a supportive team environment. Perfect for students, parents, or anyone looking to boost their earnings without full-time commitment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and resolve billing discrepancies
- Update customer records in CRM database with 100% accuracy
- Collaborate with sales team to identify upsell opportunities
- Train on new products/services monthly
- Meet weekly performance metrics for response time and resolution
- Participate in team huddles and feedback sessions
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service experience preferred
- Proficient with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work evenings/weekends (schedule flexibility required)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Jacksonville office
- Basic math skills for transaction processing