Job Description
Join our dynamic team at TechConnect Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in Tucson. This role offers flexible hours (20-25 hrs/week) and the opportunity to develop valuable skills in a tech-forward environment. Enjoy competitive compensation, employee discounts, and a supportive workplace culture focused on growth and innovation.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Process orders, returns, and exchanges using our CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain detailed customer interaction records
- Identify upsell opportunities and promote new services
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software and MS Office Suite
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible hours including weekends
- Basic technical troubleshooting skills
- Positive attitude and team player mindset