Job Description
Join our dynamic team at Omaha Community Solutions as a Part-Time Customer Service Specialist! We're seeking a friendly and organized individual to provide exceptional support to our diverse client base. This flexible role offers the perfect opportunity to make a meaningful impact while maintaining work-life balance. Enjoy a modern, collaborative environment with competitive pay and growth potential. If you're passionate about helping others and thrive in fast-paced settings, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate records using our CRM system
- Resolve customer concerns promptly and escalate complex issues when necessary
- Collaborate with team members to ensure seamless service delivery
- Assist with administrative tasks including data entry and filing
- Contribute to process improvement initiatives
- Attend regular team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite and CRM software
- Strong communication and problem-solving skills
- Ability to work flexible hours including evenings and weekends
- Attention to detail and organizational abilities
- Positive attitude with a customer-first mindset