Job Description
Join our dynamic team as a Part-Time Customer Service Specialist at Coastal Connect Solutions! We're seeking enthusiastic professionals to deliver exceptional support to our growing client base in sunny Florida. Enjoy flexible scheduling while making a meaningful impact in our vibrant community. This role offers competitive compensation and opportunities for skill development in a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve product/service issues using our CRM system and knowledge base
- Process orders, returns, and exchanges accurately while maintaining documentation
- Collaborate with team members to ensure seamless customer experiences
- Identify upsell opportunities and communicate product features effectively
- Maintain detailed records of customer interactions and resolutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and patience
- Availability to work weekends and evenings (20-25 hours/week)
- Positive attitude with a passion for helping others