Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Albuquerque! We're seeking energetic individuals to deliver exceptional support while enjoying weekly paychecks and flexible scheduling. Perfect for students, parents, or anyone seeking work-life balance. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex cases
- Meet weekly performance metrics and quality standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and CRM software
- Ability to work 20-25 hours weekly (Monday-Friday)
- Reliable transportation to our downtown Albuquerque office
- Positive attitude with a service-first mindset