Job Description
Join MetroConnect Solutions as a Part-Time Customer Service Specialist and experience the freedom of weekly pay! We're seeking energetic professionals to deliver exceptional support in our fast-paced NYC headquarters. Enjoy flexible scheduling, a collaborative team environment, and competitive hourly rates with direct deposits every Friday. Perfect for students, freelancers, or those seeking supplemental income. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders and resolve billing discrepancies using Salesforce CRM
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records in compliance with HIPAA guidelines
- Identify upsell opportunities and promote loyalty programs
- Contribute to weekly team performance improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills with multilingual ability a plus
- Ability to work 20-25 hours weekly with rotating weekday shifts
- Strong problem-solving skills and emotional intelligence
- Authorized to work in the United States