Job Description
Join Illinois Connect Services as a Part-Time Customer Service Specialist and enjoy the flexibility of part-time work with weekly pay! We're seeking empathetic individuals to deliver exceptional support to our growing client base. This role offers competitive hourly pay, consistent weekly paychecks, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance without sacrificing income.
Our training program ensures you'll feel confident from day one, with ongoing support to help you succeed. Plus, enjoy our modern downtown Chicago location with easy public transit access. Apply today and start earning weekly!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet weekly performance metrics for call quality and resolution
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Excellent verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Availability for 20-25 hours/week including weekends
- Basic typing speed of 40+ WPM