Job Description
We're urgently seeking passionate Part-Time Customer Service Specialists to join our growing team in Tampa, FL! This is a fantastic opportunity for individuals seeking flexible hours while making a real impact. As a key member of our client support team, you'll be the first point of contact for our valued customers, delivering exceptional service and resolving inquiries with professionalism and efficiency.
Why Join Us? Competitive hourly pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance. Immediate openings available with flexible scheduling options including evenings and weekends.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, product, and technical issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to resolve complex escalations
- Meet key performance metrics including customer satisfaction scores and resolution times
- Identify upsell opportunities and promote company services appropriately
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce experience a major plus)
- Excellent verbal/written communication and problem-solving skills
- Ability to multitask and manage competing priorities effectively
- Strong attention to detail and data accuracy
- Positive attitude and resilience under pressure
- Availability to work 20-25 hours weekly with evening/weekend flexibility