Job Description
Join our dynamic team at Houston Connect Solutions as we expand our customer support operations! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base. This flexible role offers competitive pay, modern work environment, and immediate start date. Perfect for students or professionals seeking supplemental income with no weekends required!
Why You'll Love Working With Us:
- Comprehensive paid training
- Health benefits eligibility (20+ hrs/week)
- Free parking & transit stipend
- Career advancement opportunities
Responsibilities
- Handle 30+ inbound/outbound customer calls daily
- Resolve billing inquiries and service disruptions
- Update CRM systems with accurate client information
- Collaborate with technical support teams for complex issues
- Maintain 95% customer satisfaction rate
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional verbal communication skills
- Ability to work flexible shifts (evenings/weekends)
- Basic knowledge of MS Office suite
- Valid Texas driver's license (if field visits required)