Job Description
Join our dynamic team at Southwest Solutions Group as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional support to our valued clients in the Albuquerque area. This flexible role offers competitive compensation and the opportunity to grow professionally while making a real impact. If you're passionate about problem-solving and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve billing, technical, and service issues using established protocols
- Update and maintain accurate customer records in CRM systems
- Collaborate with internal teams to ensure seamless service delivery
- Identify opportunities to improve customer experience processes
- Handle sensitive information with strict confidentiality standards
- Meet daily performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a call center or retail setting
- Proficient with Microsoft Office Suite and CRM software (e.g., Salesforce)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in a high-volume environment
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings and weekends
- Must pass background check and drug screening