Job Description
Join Coastal Commerce Solutions as a Part-Time Customer Service Specialist and become the face of innovation in Jacksonville's thriving business district. We're seeking energetic professionals to deliver exceptional client experiences while supporting our digital transformation initiatives. Enjoy flexible scheduling, competitive compensation, and opportunities for growth in a collaborative environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with sales teams to identify upsell opportunities
- Train on new product launches and service protocols monthly
- Support inventory management for retail operations
- Generate weekly performance reports for department heads
- Participate in community outreach events twice quarterly
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or tech
- Proficiency with Salesforce and Microsoft Office Suite
- Strong conflict resolution and active listening skills
- Ability to work flexible shifts including weekends
- Valid Florida driver's license for occasional site visits
- Spanish fluency a significant plus
- Background check and drug screen required