Job Description
Join FlexiWork Solutions and transform your free time into extra income! We're seeking motivated Part-Time Customer Service Specialists in Washington, IL to deliver exceptional support to our growing client base. This flexible role offers weekday shifts with competitive pay and immediate start opportunities. Perfect for students, parents, or anyone seeking supplemental income without long-term commitments.
Why Join Us?
- Flexible scheduling (15-25 hours/week)
- Competitive hourly pay with weekly payouts
- Comprehensive paid training
- Fun, supportive team environment
- Potential for performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Process orders, returns, and account updates accurately
- Document interactions in CRM system with precise detail
- Collaborate with team to improve customer experience
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable internet access for remote work options
- Positive attitude with problem-solving mindset
- Available for weekday shifts (morning, afternoon, or evening)