Job Description
Join FlexiCare Solutions and transform your work-life balance with our part-time customer specialist role! We offer flexible scheduling options and weekly paychecks, allowing you to earn while living life on your terms. Located in Fort Worth, TX, this position is perfect for students, parents, or anyone seeking career flexibility without sacrificing income. Our modern office environment fosters growth and collaboration, with competitive benefits including health stipends and professional development opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, account, and service issues using CRM tools
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet weekly performance metrics while maintaining high satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work 20-30 hours weekly with adaptable scheduling
- Strong problem-solving abilities and emotional intelligence
- Reliable internet access for hybrid work options