Job Description
Join our dynamic team as a Part-Time Customer Service Specialist and enjoy the flexibility of a weekly pay schedule in the vibrant city of Charlotte! We're seeking energetic professionals to deliver exceptional support while maintaining work-life balance. This role offers competitive compensation, comprehensive training, and a supportive environment perfect for students, parents, or career transitioners. Weekly pay means no more waiting for monthly checks – your hard work is rewarded faster!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues efficiently
- Process orders and returns while maintaining accuracy
- Update customer records and CRM systems meticulously
- Collaborate with team members to ensure seamless service delivery
- Meet weekly performance metrics for quality and speed
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with CRM software and MS Office
- Availability for 20-25 hours/week (flexible scheduling)
- Reliable transportation to our Charlotte office
- Positive attitude and adaptability in fast-paced environments