Job Description
Join our award-winning team as an urgent Part-Time Customer Service Specialist in Indianapolis! We're seeking empathetic professionals to deliver exceptional client experiences while supporting our growing tech portfolio. This flexible role offers competitive compensation, hybrid work options, and rapid advancement opportunities. Perfect for students, career changers, or those seeking supplemental income. Apply today and become part of our innovative solutions family!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process transactions and maintain accurate client records in Salesforce CRM
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities for premium service packages
- Contribute to process improvement initiatives
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma/GED; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work 20-25 hours/week with flexible scheduling
- Strong problem-solving and conflict resolution abilities
- Valid Indiana driver's license (for occasional client meetings)