Job Description
Are you seeking a rewarding part-time career in Boston with the financial stability of a guaranteed weekly paycheck? Boston Tech Solutions is looking for a dedicated Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring exceptional service and resolving technical inquiries efficiently.
We value our employees and offer a competitive hourly rate, flexible scheduling, and immediate weekly payouts. Join a company that prioritizes your work-life balance and career growth.
Responsibilities
- Manage and respond to high-volume customer inquiries via email, phone, and live chat.
- Diagnose and troubleshoot technical issues related to our software products.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the product team to report bugs and suggest feature improvements.
- Maintain a professional and positive demeanor while de-escalating difficult situations.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Previous customer service or technical support experience is preferred but not required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable internet connection and a dedicated workspace.
- Ability to work a flexible part-time schedule, including weekends or evenings.