Job Description
Join Ohio Support Solutions as a Part-Time Customer Service Specialist and enjoy flexible hours with weekly pay! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base. This role offers remote work options with minimal in-person requirements, perfect for students, parents, or anyone seeking work-life balance. Earn competitive wages while gaining valuable experience in a dynamic, supportive environment. Weekly pay ensures you get compensated promptly for your hard work!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide product support for SaaS platforms
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with team members to escalate complex cases and improve processes
- Meet weekly performance metrics including response time and resolution rates
- Participate in ongoing training to stay updated on product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in tech or retail environments
- Strong problem-solving skills with ability to think critically
- Proficiency with CRM software and basic tech troubleshooting
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable internet connection and quiet home workspace
- Available to work 20-25 hours weekly with flexible scheduling