Job Description
Join Cleveland's fastest-growing customer service team and make a real impact! We're seeking energetic Part-Time Customer Service Specialists to deliver exceptional experiences for our Fortune 500 clients. Enjoy flexible scheduling, competitive pay, and comprehensive training in a modern downtown workspace. Perfect for students, parents, or career changers seeking work-life balance without sacrificing professional growth.
Why you'll love working with us:
- Weekly pay + performance bonuses
- Free downtown parking & transit stipend
- Health benefits for 20+ hours/week
- Clear advancement pathways to full-time roles
- Casual dress code & team events
Responsibilities
- Handle 50+ inbound/outbound customer calls daily
- Resolve billing inquiries using Salesforce CRM
- Process orders and troubleshoot shipping issues
- Document interactions in real-time within ticketing system
- Collaborate with tech team for complex escalations
- Meet/exceed 95% customer satisfaction targets
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with CRM platforms (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Available 20-30 hours/week (evenings/weekends)
- Positive attitude with problem-solving mindset
- Basic Microsoft Office proficiency