Job Description
Join SwiftPay Solutions as a Part-Time Customer Service Specialist and experience the flexibility of weekly pay! We're seeking energetic professionals to deliver exceptional support to our growing client base. This role offers a perfect work-life balance with 20 hours per week across Monday-Friday shifts, ideal for students, parents, or career changers. Enjoy immediate compensation with our no-wait weekly pay schedule and gain valuable experience in financial services.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve payment processing issues and transaction disputes efficiently
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with team members to escalate complex issues when necessary
- Meet weekly performance targets for response time and resolution rates
- Participate in ongoing training to stay updated on products and procedures
Qualifications
- Previous customer service experience in financial services preferred
- Exceptional communication skills with clear, professional phone etiquette
- Proficiency with CRM software and basic Microsoft Office applications
- Ability to work independently while maintaining team collaboration
- Strong problem-solving skills with attention to detail
- Availability to work 4-5 hour shifts between 9am-5pm Monday-Friday