Job Description
Join our dynamic team at Heartland Financial Solutions as a Customer Service Representative in Wichita! We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing financial services portfolio. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
As a key member of our client relations team, you'll handle inquiries, resolve issues, and build lasting relationships with our diverse clientele. Our Wichita office provides a modern workspace with flexible scheduling options and ongoing training programs designed to support your professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve account issues and process transactions efficiently using our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of all client interactions and case resolutions
- Identify opportunities for process improvements and upselling additional services
- Adhere to strict compliance protocols and confidentiality standards
- Participate in quarterly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or financial services experience
- Proficiency with Microsoft Office Suite and CRM software
- Strong problem-solving abilities with attention to detail
- Excellent communication skills and professional demeanor
- Ability to work flexible hours including some weekends
- Valid driver's license and reliable transportation
- Background check and drug screen required