Job Description
Join our dynamic team at Heartland Financial Solutions as a Part-Time Customer Service Specialist! This entry-level opportunity offers flexible hours and comprehensive training to launch your career in finance. We're seeking enthusiastic individuals passionate about delivering exceptional client experiences while growing professionally in a supportive environment. Enjoy competitive pay, career advancement opportunities, and a collaborative workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy
- Process transactions and maintain detailed client records using CRM software
- Assist clients with account management, product information, and basic troubleshooting
- Collaborate with team members to resolve complex issues and improve service quality
- Participate in ongoing training to expand product knowledge and service skills
- Contribute to a positive team atmosphere through consistent communication and reliability
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 0-2 years of customer service or administrative experience
- Proficiency with Microsoft Office Suite and basic computer navigation
- Strong communication skills with ability to explain financial concepts clearly
- Detail-oriented approach to data entry and documentation
- Ability to work flexible hours including weekends and evenings
- Valid driver's license and reliable transportation