Job Description
Join our award-winning team at Mountain Valley Wellness Centers as a Part-Time Customer Service Specialist! We're seeking compassionate individuals to deliver exceptional patient experiences in our growing Colorado Springs location. This flexible role offers 20-25 hours per week with evening/weekend availability, perfect for students or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment focused on holistic wellness.
Responsibilities
- Manage patient intake, scheduling, and insurance verification processes
- Provide detailed product consultations and education on wellness solutions
- Process transactions accurately and maintain organized patient records
- Collaborate with healthcare providers to ensure seamless service delivery
- Resolve inquiries with empathy and maintain high customer satisfaction standards
- Support inventory management and retail display maintenance
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Strong communication and conflict resolution skills
- Basic proficiency with electronic health records (EHR) systems
- Ability to work flexible shifts including evenings and weekends
- Knowledge of wellness industry products/services is a plus
- Valid Colorado driver's license and reliable transportation