Job Description
Join our dynamic team at Sunrise Wellness Centers as a Part-Time Customer Service Specialist! We're seeking a friendly and organized professional to deliver exceptional patient experiences in our Albuquerque location. This flexible 20-hour/week role offers competitive pay and the opportunity to contribute to a growing healthcare provider dedicated to community wellness. Perfect for students or professionals seeking work-life balance!
Responsibilities
- Manage patient inquiries via phone, email, and in-person with exceptional professionalism
- Schedule appointments and maintain accurate patient records in our electronic health system
- Process insurance verifications and handle billing documentation
- Coordinate with healthcare providers to ensure seamless patient flow
- Assist in maintaining a clean, welcoming reception area
- Resolve patient concerns promptly and escalate complex issues appropriately
- Support inventory management of office supplies
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or healthcare administration experience
- Proficiency with electronic health records (EHR) systems
- Strong organizational skills with attention to detail
- Excellent communication and conflict resolution abilities
- Ability to multitask in a fast-paced environment
- Basic knowledge of medical terminology and insurance processes
- Flexible availability including evenings and weekends