Job Description
Are you looking to earn extra cash while maintaining a flexible schedule? Apex Support Solutions is seeking a dedicated Part-Time Customer Service Representative to join our dynamic team in Atlanta, Georgia.
We pride ourselves on delivering exceptional service and offering our team members a stable, rewarding work environment. This is the perfect opportunity for students, parents, or anyone looking to supplement their income with a reputable company.
Key Benefits:
- Weekly Paychecks: Get paid every Friday for your hard work.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Rate: Earn between $15 and $22 per hour based on experience.
- Professional Development: Access to training and career growth opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy, patience, and efficiency.
- Accurately document all customer interactions and transactions in our CRM system.
- Process orders, returns, and exchanges accurately to ensure customer satisfaction.
- Collaborate with the sales and technical support teams to ensure seamless service delivery.
- Stay updated on company products, services, and policies to provide accurate information.
- Identify opportunities to upsell products or services where appropriate.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory (willing to train).
- Strong verbal and written communication skills.
- Proficiency with computers and standard office software (Microsoft Office, Google Workspace).
- Ability to work independently and as part of a collaborative team.
- Reliable internet connection for remote or hybrid work options.