Job Description
We are currently seeking a dedicated and motivated Part-Time Customer Service Representative to join our high-performing team in Chicago, IL. Due to our rapid expansion, we are conducting immediate interviews for qualified candidates.
As a vital link between our clients and our services, you will play a key role in ensuring customer satisfaction and maintaining our reputation for excellence. If you are looking for a flexible schedule with competitive pay and a dynamic work environment, this is the opportunity for you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with professionalism and efficiency.
- Resolve customer issues and complaints in a timely manner to ensure high retention rates.
- Accurately update and maintain customer records in our CRM database.
- Collaborate with the logistics team to ensure seamless service delivery.
- Document customer feedback and communicate trends to management.
- Adhere to all company policies, procedures, and safety regulations.
Qualifications
- High School Diploma or GED is required; Associate’s degree preferred.
- Previous experience in customer service, call center, or retail is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including weekends and evenings.