Job Description
We are seeking dedicated individuals to join our dynamic team as Part-Time Customer Service Representatives. If you are looking to earn extra cash while gaining valuable professional experience, this is the perfect opportunity for you. No prior experience is necessary; we provide comprehensive training to help you succeed.
At Zenith, we pride ourselves on our commitment to excellence and employee growth. As a representative, you will be the face of our brand, ensuring our clients receive top-tier support.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy to ensure high satisfaction.
- Process orders, returns, and exchanges accurately using our CRM software.
- Update customer records with relevant information to maintain data integrity.
- Collaborate with team members to share feedback and improve service protocols.
- Meet daily and weekly performance targets regarding response times and customer satisfaction scores.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Reliable internet connection and a quiet workspace for remote work options.
- A positive attitude and a willingness to learn.