Job Description
We are seeking a dynamic and personable Part-Time Customer Service Representative to join our team in Indianapolis, Indiana. This is an immediate hire position, designed for motivated individuals who are looking for flexible work arrangements. Whether you are a student seeking to gain valuable experience or a professional looking for a side hustle, we welcome your application.
At TechNova Solutions, we pride ourselves on delivering exceptional service to our clients. In this role, you will be the first point of contact, ensuring our customers receive the support they need promptly and professionally. You will have the opportunity to work in a fast-paced environment that values dedication, integrity, and innovation.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on problem resolution.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Update customer records in the CRM database and ensure data integrity.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Provide product and service information to help customers make informed decisions.
- Maintain a positive and professional demeanor while meeting daily performance metrics.
Qualifications
- High school diploma or GED required; some college or technical training is a plus.
- Previous customer service experience is preferred but not mandatory for enthusiastic candidates.
- Strong computer literacy, including proficiency in Microsoft Office Suite and CRM software.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable internet connection and a quiet workspace.