Job Description
Are you ready to kickstart your career in the heart of Music City?
Nashville Support Solutions is seeking a Part-Time Customer Service Representative for an immediate hire opportunity. We pride ourselves on delivering top-tier support to our clients, and we need someone with a passion for helping others to join our dynamic team.
As a key member of our team, you will be the face of our brand, ensuring our customers receive the best possible experience. Whether it’s resolving inquiries or processing orders, your dedication will make a real difference.
Responsibilities
- Manage high-volume incoming customer calls and emails with a focus on resolution and satisfaction.
- Resolve customer complaints and issues efficiently while maintaining a positive demeanor.
- Accurately enter and update customer information into our CRM database.
- Collaborate with the support team to escalate complex issues and share best practices.
- Assist in training new hires and providing ongoing feedback.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High School Diploma or GED equivalent required.
- Proven experience in customer service or a related field.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including evenings and weekends.
- Must be available for immediate start.