Job Description
Welcome to Apex Support Services, where we are redefining customer excellence in Houston. We are currently seeking a highly motivated and professional Part-Time Customer Service Representative to join our dynamic team. This role offers the perfect balance of work-life flexibility while allowing you to make a significant impact on our client relationships.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive the top-tier service they deserve. We pride ourselves on a culture that values communication, efficiency, and employee growth.
Why Join Us?
- Flexible part-time schedule to fit your lifestyle.
- Competitive hourly wage with performance bonuses.
- Comprehensive training and mentorship programs.
- A supportive and inclusive work environment.
Take the next step in your career with Apex Support Services today.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex issues and complaints with patience and professionalism.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain detailed and up-to-date customer records in our CRM systems.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Stay informed about product updates and service policies to provide accurate information.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Ability to work flexible hours, including evenings and weekends.