Job Description
Are you seeking a rewarding part-time opportunity that offers the flexibility to balance your work and life? Horizon Support Solutions is looking for a motivated Part-Time Customer Service Representative to join our dynamic team in San Antonio, Texas. In this role, you will be the voice of our brand, providing exceptional support to our clients and ensuring their needs are met with precision and care.
We pride ourselves on a modern, inclusive work environment where every team member is valued. Whether you are a student looking to gain experience or a professional seeking a secondary income stream, we offer a competitive hourly rate and a supportive culture that fosters growth.
Why Join Us?
- Flexible scheduling options tailored to your availability.
- Competitive pay starting at $18/hr.
- Comprehensive training provided to help you succeed.
- Opportunities for advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints and issues efficiently, escalating complex cases to the senior team when necessary.
- Accurately enter and update customer information into our CRM database.
- Provide detailed information about our products and services to help customers make informed decisions.
- Collaborate with internal teams to improve overall service delivery and customer satisfaction.
- Follow up with customers to ensure their issues have been resolved and they are satisfied.
Qualifications
- High school diploma or equivalent; associate's degree preferred.
- Previous experience in customer service or a related field is a plus but not required.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficient in using computers and navigating multiple software applications simultaneously.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to work a minimum of 15-25 hours per week.