Job Description
Join Central Valley Connect as a Part-Time Customer Service Representative and become the voice of our growing Fresno community! We're seeking empathetic professionals to deliver exceptional support through phone, email, and chat channels. This flexible role offers 20-30 hours weekly with competitive pay and growth opportunities. Ideal for students, parents, or career changers seeking work-life balance in California's Central Valley.
Why You'll Love Working With Us:
- Competitive hourly pay + performance bonuses
- Free parking and downtown Fresno location
- Comprehensive paid training and career development
- Health benefits available for 30+ hour schedules
- Inclusive team environment with monthly social events
Responsibilities
- Handle 50+ daily customer inquiries across multiple channels
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in Salesforce CRM system
- Collaborate with tech team to escalate complex technical issues
- Meet/exceed quality assurance metrics (90%+ CSAT score)
- Participate in weekly training sessions and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Excellent written and verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Spanish bilingual certification a major plus
- Positive attitude and problem-solving mindset