Job Description
Join our dynamic team as a Part-Time Customer Service Representative at Detroit Retail Solutions! We're seeking enthusiastic individuals to deliver exceptional service to our growing client base. This flexible role offers weekday and weekend shifts, perfect for students or professionals seeking work-life balance. Enjoy a supportive environment with competitive pay and opportunities for growth within our expanding retail network.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately while maintaining a 98% service satisfaction rate
- Resolve customer complaints efficiently and escalate complex issues when necessary
- Assist with inventory management and store merchandising tasks
- Collaborate with team members to maintain a clean, organized sales floor
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Strong communication skills with ability to multitask in fast-paced environments
- Proficient in basic computer applications and POS systems
- Flexible availability including evenings and weekends (15-25 hours/week)
- Valid Michigan driver's license if transporting company materials
- Ability to stand for extended periods and lift up to 25 pounds