Job Description
Urgently Hiring Part-Time Customer Service Representatives in Houston, TX! Join our dynamic team and make an immediate impact in your community. We're seeking passionate individuals to deliver exceptional service while supporting vulnerable populations. This is a fantastic opportunity to gain valuable experience in social services with flexible scheduling.
Our ideal candidate thrives in fast-paced environments and possesses strong communication skills. Training provided – no prior experience required! Enjoy competitive pay, meaningful work, and a supportive culture. Apply today to start your rewarding career journey.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Provide accurate information about community resources and assistance programs
- Document client interactions and case notes in CRM systems
- Collaborate with team members to resolve complex client issues
- Maintain strict confidentiality and adhere to HIPAA guidelines
- Participate in ongoing training to stay updated on program requirements
- Support community outreach initiatives as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings and weekends (20-30 hours/week)
- Valid Texas driver's license (for occasional field visits)