Job Description
Join our dynamic team in Charlotte, NC and unlock flexible earning opportunities! FlexHire Solutions is urgently seeking motivated Part-Time Customer Service Representatives to deliver exceptional client experiences while earning competitive hourly pay. Perfect for students, professionals, or anyone seeking supplemental income. Enjoy a supportive environment with paid training and schedule flexibility. Apply now to start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Maintain detailed customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Excellent communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Charlotte office
- Flexible availability including evenings and weekends