Job Description
We are looking for a motivated and friendly Part-Time Customer Service Representative to join our growing team in Charlotte, NC. This is an excellent opportunity for individuals seeking a flexible work-life balance while working in a premium, modern environment. You will be the primary point of contact for our valued clients, ensuring their inquiries are resolved with speed and professionalism.
Why Work With Us?
- Competitive hourly pay ($18.00 - $22.00)
- Flexible scheduling (20-30 hours per week)
- Comprehensive training and professional development
- Collaborative and inclusive company culture
Key Responsibilities:
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints efficiently, ensuring high satisfaction scores.
- Process customer orders, returns, and account updates accurately using our CRM systems.
- Maintain up-to-date and accurate customer records in the internal database.
- Collaborate with the sales and technical departments to provide holistic solutions to clients.
- Identify and communicate product feedback to the management team.
- Provide a welcoming and professional experience for all walk-in clients.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service, retail, or hospitality.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills with a customer-first mindset.
- Must be reliable, detail-oriented, and able to work independently.